We’ve thought about this so you don’t have to.
What we cover, what insurance handles, vaccinations, and how we look after you in-trip.
What’s built in to your trip
ATOL + ABTA protection
Every booking is held in a regulated trust account. If anything happens on our side, your money + repatriation are covered.
24/7 emergency line
Real humans on WhatsApp + phone for the duration of your trip. Same time zone as you, always.
Local on-the-ground partner
Every destination has a local partner office. If something happens at 3am, someone’s in the country to handle it.
Real-time risk monitoring
We monitor weather, FCDO advice, and local news daily. If something changes mid-trip we re-route in real time.
Pre-trip briefing
Two weeks before departure: vaccinations, money, plugs, taxi apps, restaurants, the lot. The thing your group chat asks for.
Allergies + dietary
We collect allergy + dietary info at booking and pre-brief every restaurant. Including the trickier ones (celiac, severe nut allergies, kosher).
Travel insurance
Vaccinations + health prep
Specific health concern?
Tell us at enquiry time. We’ve hosted travellers with cardiac conditions, chronic illness, recent surgery, mobility limitations, and severe allergies — we plan around all of it.