What customers say.
Verified post-purchase. We publish 1- and 2-star reviews verbatim. Median time-to-publish: 24 hours.
Where we stand
0★
Average rating
Across 18,400+ verified
0★
Trustpilot
Across 2,400+ reviews
0%
Returning customers
Year-on-year
A+
Better Business Bureau
Since 2019
Recent reviews — verified
Three orders in, never had a damaged item. Packaging is paper-only. The aurora jacket has held up to two winters of daily use.
M
Maya R.
Aurora jacket · 5★ verified
The selvedge denim is the closest I’ve come to actually liking jeans. Hem service was free and 48-hour turnaround.
T
Theo P.
Selvedge denim · 5★ verified
Refund was processed before I’d even posted the return. Whatever they’re doing on customer service, more of it.
A
Anonymous
Returns · 5★ verified
Linen apron arrived with a small thread pull. They sent a replacement next-day, no return needed. Mistakes happen; the recovery was quick.
D
Daniel R.
Linen apron · 4★ verified
Cashmere crew pilled more than I’d expected in the first month. They sent a free pilling comb and a kind email; pilling settled by month two.
A
Anonymous
Cashmere crew · 3★ verified
Wool overcoat was beautiful but the colour was warmer in person than online. Returned without issue. They updated the product photos two weeks later — appreciated.
Y
Yael S.
Wool overcoat · 4★ verified