Get in touch
Real people answer. Tue–Sat, 9–6 ET / GMT. Most enquiries replied within 4 hours.
Where to reach us
01ShoppingBag
Customer service
hello@{{siteDomain}} — orders, returns, sizing, store credits.
02Wrench
Repairs
repairs@{{siteDomain}} — for any piece needing mending. Free repairs forever.
03Briefcase
Wholesale + stockists
wholesale@{{siteDomain}} — for new stockist applications + existing partner enquiries.
04Newspaper
Press + media
press@{{siteDomain}} — interview requests, lookbook + product imagery, atelier visits.
05MapPin
Atelier days
atelier@{{siteDomain}} — for one of our two annual atelier open days. Tuscany (May) + Porto (October).
06Mail
General
anything@{{siteDomain}} — for everything else. We typically reply within one business day.
Send a note
We read every message personally. Usually a reply within 4 hours.