Start a claim 24/7.
Real adjusters answer the phone — not call-routers. Most claims acknowledged within 4 hours and paid within days, not weeks. We track + publish median pay times quarterly.
File a claim onlineClaims, transparent
Numbers we publish quarterly.
0 days
Median time-to-payment
Auto collision + comprehensive
0 days
Median time-to-payment
Property + home claims
0 hours
Median time-to-acknowledgment
From file to named adjuster
0%
Customer satisfaction
Post-claim survey, last 12 months
How to file
Online (fastest)
Use the online portal. Upload photos + police report + a brief description. You’ll get a named adjuster within 4 hours.
File online→Phone (24/7)
1-800-CLAIMS — staffed 24/7 by adjusters, not call-routers. Most calls answered in under 90 seconds.
Call now→Through your agent
Your dedicated agent can file on your behalf. Best if you have a complex claim or multiple policies involved.
Find your agent→What you’ll need
What we promise
Named adjuster
Every claim gets a single adjuster from acknowledgment to payment. No hand-offs, no “next available rep” loops.
Acknowledgment in 4 hrs
We acknowledge every claim and assign a named adjuster within 4 hours of filing. If we’re late, we cover the deductible.
Same-day advances
For lodging, transportation, or essential expenses, we issue same-day advance payments while your claim is investigated.
Plain-language updates
You’ll get plain-language progress updates every 5 days — not insurance jargon. We’ll explain what we know, what we’re investigating, and what’s next.
Direct line to your adjuster
Direct phone + email to your assigned adjuster. They typically respond within 4 business hours.
Independent appraisal
If you disagree with our valuation, you can request an independent appraisal at our expense. Used in <2% of claims.
Need help right now?
Our 24/7 claims line is staffed by adjusters. Average call answered in under 90 seconds.