What customers say after a claim.

House fire in February. Insurance demo paid the dwelling claim in nine days, including a same-day advance for emergency lodging. We’ve been their customers for 22 years; we will be for the next 22.

Rear-ended at a stoplight; the other driver had no insurance. Our uninsured-motorist coverage paid the full repair + medical without a fight. Adjuster called me by name on day one.

Cyber claim, malware on a partner’s machine. They had a forensics team and outside counsel within four hours. Business interruption paid promptly. We renewed for three more years.

Filed a claim and waited three weeks for a callback. Eventually had to call them four times. Eventually paid out, but the experience was poor.

Renewed at a 22% rate increase with no claim history. Switched to another carrier. Their explanation cited “market conditions” without specifics.

Twenty-two years of customer service, and when it mattered, they came through. Lost everything in the flood. They had us in temporary housing the next day. The check arrived in two weeks.